It is the customer's responsibility to count and inspect all merchandise before usage or washing to ensure it is the correct merchandise, correct quantity and in good condition as ordered. Without exception epolos.com will not assume responsibility after garments have been used or washed.  Furthermore, epolos.com will not assume responsibility for any garments that have been embroidered, imprinted or embellished in any fashion by another party.

Returns require a Return Authorization number (RA #). No returns will be accepted by our warehouse without a valid RA#.

Closeout or Discontinued merchandise may not be returned.

Returns are accepted if returned with a valid RA# to the warehouse of origin within 30 Days of ship date.

Returns of unwanted merchandise or merchandise ordered in the wrong size or color by the customer must be approved in advance and may be charged a 25% restocking fee. Returns of this nature must be shipped freight prepaid by the customer.  We will not accept any returns for these garments that have been embroidered, imprinted or embellished in any manner.

Close-outs and discontinued merchandise are final sales.

Unclaimed or refused shipments will not be eligible for any refund and will be charged additional freight charges. Cancellations of orders already in production will be subject to a 25% restocking fee.  If these items have already been embroidered, imprinted or embellished in any manner, the customer will be charged in full.

Any discount received as part of a quantity purchase will be forfeited if returned items bring the order quantity below the quantity for the discount.

Please allow 5-20 Business Days from receipt of returned merchandise for credit to be issued.